The Hizero 14 Day Returns Policy.

We want you to be delighted with your product and with the service your receive from us at all times. We understand how important it is for our customers to know they are in good hands. This is why we actively encourage you to pick up the phone and take advantage of our friendly advice and expertise at any time before, during or even after you have made your purchase. Our aim is to make sure the product is absolutely right for you. Sometimes things may happen which mean you wish to return a purchase, and that is fine! Any unopened product can be returned for a full refund or store credit within 14 days of purchase. If you do wish to return an item simply call us on 01207 506111 or send an email to  and we will provide you with a returns number to attach to your parcel. A full refund will be provided immediately upon its safe return.

We will always do our best to take care of you, however there may be some instances whereby we are regretfully unable to accommodate a return or offer a full refund. For instance, in respect of hygiene, we are unable to provide a full refund for non-faulty products that are incomplete, have been opened or used. However, by all means please pick up the phone and give us a call, if you think your purchase isn’t right for you we’ll work with you and do our very best to take care of you.




We promise to deliver you the ultimate cleaning experience. Because we care about you and your quality of life. we help you enjoy cleaner, more hygienic homes, faster and with much less effort. We live up to our pledge thanks to our bionic inspired technology, sophisticated design, service commitment, and care for all the things that inspire you.


We are here for you. So if you need more information or insights, please drop us a line and we’ll get back to you.